General Terms and Conditions for vehicle rentals without driver

1. Subject of the contract

1.1 The rental contract obliges the lessor to provide the lessee with a vehicle for the duration specified in the rental contract, in accordance with the terms of use. The lessee is obliged to pay a rental fee as well as all other costs incurred during/through the use of the vehicle.

1.2 When handing over and returning the vehicle, the lessor and the lessee together create a handover report of the vehicle, which is part of the contract.

2. Booking and payment methods

2.1 Reservations can be made online, by telephone or by e-mail. In the case of a telephone or e-mail booking, the lessee first receives a written offer by e-mail. Online bookings made 72 hours before the start of the rental cannot be guaranteed and must be clarified with the lessor by telephone or e-mail.

2.2 After receiving the offer, the lessee has time to accept it within the period stated on the offer. The lessor can only guarantee availability of the vehicle during this period. If this is not the case, the offer is cancelled.

2.3 If the lessee accepts the offer within the specified period, it must be signed by the lessee and returned to the lessor. By confirming the reservation by concluding a contract (confirmation), the lessee agrees to the General Terms and Conditions of the rental.

2.4 The reservation is binding only after receipt of the written confirmation of the reservation by the lessor by the lessee.

2.5 The lessor reserves the right to amend the offer and the confirmation in the event of errors and to reissue it to the lessee.

2.6 A deposit in the amount of €50 is payable upon conclusion of the contract by the lessee to the lessor. The balance must be paid no later than seven (7) days before the start of the rental. Exceptions must be agreed in writing between both parties (lessee/lessor). The lessor reserves the right to withdraw from the contract and to charge cancellation fees in accordance with point 8 in the event of non-compliance with the aforementioned deadlines after sending a payment notification and after expiry of a reasonable period of time.

2.7 If the reservation is made less than seven (7) days before the start of the rental, the entire rental amount must be paid immediately.

2.8 All agreements, ancillary agreements and special requests requested by the lessee in the order must be agreed in writing, otherwise they shall have no binding effect. In the event of contradictions between the order and the booking confirmation, the content of the booking confirmation shall prevail.

3. Price

3.1 The rental price corresponds to the amount specified in the confirmation, which depends on the category of the vehicle, the selected rental period and the selected additional services. The rental price covers the insurance specified in point 11 as well as the maintenance costs resulting from normal/fiduciary use of the vehicle.

3.2 All additional costs/expenses in connection with the rental of the vehicle which are not included in the total rental price, in particular fuel costs as well as toll- and parking fees, shall be paid by the lessee. Any costs incurred as a result of fines, penalties or legal proceedings must also be paid by the lessee.

3.3 Any repair and cleaning costs incurred due to damage or soiling in or on the vehicles caused by the lessee are to be paid by the lessee.

3.4 The limit of free kilometres for each day is 350 km. The additional kilometres will be charged to the lessee after return of the vehicle at a rate of €0.30/km.

4. Changes to the reservation after confirmation

4.1 After preservation of the confirmation, changes requested by the lessee are only possible with the express consent of the lessor. If the rental period is changed, the reservation is regarded as a cancellation and new reservation. In this respect, the cancellation conditions explained under point 8.1 apply.

4.2 If the lessor is obliged to make changes due to circumstances of any kind, the lessor must inform the lessee. These circumstances must seem acceptable for the lessee.

5. Services guaranteed by the lessor

5.1 The lessor shall only provide the services expressly stated in the confirmation. This service includes the provision of the booked or higher vehicle category. The model of the vehicle is not binding. This can be replaced by a similar model in the same booking category.

5.2 Any other services other than those included in the offer, or the confirmation, are not guaranteed by the lessor.

6. Handover/return of the vehicle

6.1 The handover and return of the vehicle occurs at the lessor’s premises at the time specified in the rental contract.

6.2 At the time of handover of the vehicle, the lessee is required to present his identity card and driving license, which must be valid for the vehicle as well as for the duration of the rental. These documents must be presented in their original form. Copies are not permitted. The vehicle will only be handed over to the person to whom the booking is made (exception: contact person). If the vehicle is collected by a third person, this must be agreed in writing between both parties (lessee/lessor). The booking confirmation must be presented on handover. If this is not the case, the lessor is entitled to refuse to provide the vehicle and to apply the cancellation fees explained under point 8.1.

6.3 The vehicle can be collected on the first rental day and only by appointment. The vehicle is washed, cleaned and filled with fuel. No vehicle instruction is possible for pick ups outside office hours (Office hours: 09:00 to 17:00 on working days).

6.4 The lessor and the lessee shall draw up a handover report of the vehicle in which any damage to the vehicle and the inventory of the vehicle is pointed out. This report is signed by both the lessor and the lessee and is part of the rental contract.

6.5 The lessee returns the vehicle in the condition determined in the handover report, otherwise fees will be charged in accordance with point 11. The lessee ensures on return that the vehicle is in a clean condition and that the tank of the vehicle is full. Otherwise, the lessor is entitled to charge the fees incurred by charge for cleaning and refuelling.

6.6 All damages to the vehicle, the inventory of the vehicle or the selected additional services determined at the time of return shall be borne by the lessee. The burden of proof that the damage resp. missing is not due to the behavior of the lessee lies with the lessee.

6.7 If the vehicle is returned outside office hours, the handover report will be completed by the lessor on the first working day after the vehicle is returned.

6.8 If the lessee does not return the vehicle at the time agreed in the rental contract, the lessor is entitled to require a usage fee equal to the agreed rental price for the retention period exceeding the contract period. In addition, the lessor can assert claims for damages against the lessee.

6.9 An extension of the rental period is only possible with the express written consent of the lessor. The right to use the rental vehicle only extends to the period of use agreed in the rental contract. Further use after the end of the rental period does not lead to an extension of the rental contract.

6.10 The return of the vehicle before the end of the agreed rental period does not lead to a reduction in the rent agreed in the rental contract.

7. Obligations of the lessee

7.1 The vehicle may - except in urgent cases - only be driven by the lessee himself or by the driver(s) specified in the rental contract. In case of additional drivers, the lessee is obliged the day of handover to inform the lessor of their exact names and addresses and present their original identity card and driving licences. The lessee must ensure that the other drivers can operate the vehicle and that no driving bans are imposed on them. Independent of the age, the driver must have been in possession of a valid B driving licence for at least six (6) months. This applies to all drivers who drive the vehicle during the rental period.

7.2 The use of the vehicle is limited to the private use of a vehicle, which is considered as “normal”. In this respect, commercial use, paid passenger transport, subletting or use for removal purposes is prohibited. The booking category Standard Class Transporter (vehicle: Peugeot Boxer Utility) is exempt from this regulation for removal purposes.

7.3 Travelling within the member states of the European Union, the European Free Trade Association, the United Kingdom and Andorra is permitted within the framework of the rental of the vehicle, unless otherwise provided in the rental agreement. This also applies to travel to Albania, Bosnia and Herzegovina, Kosovo, Monaco, North Macedonia, San Marino and Serbia. When travelling to countries not listed, the lessee must obtain the prior written consent of the lessor.

7.4 The lessee is obliged to independently inform himself about the formalities of the countries travelled to and to adapt to them. This applies to: Passport, visa, foreign currency, customs, health regulations, vignettes, toll systems. The lessor takes no responsibility in this respect.

7.5 In the event of damage or an accident, the lessee is obliged to contact the lessor immediately. The lessor informs the lessee about the next steps and leads him to a partner garage to repair the vehicle. The lessee is not entitled to make repairs or modifications to the vehicle without the express written consent of the lessor himself.

7.6 Smoking is strictly prohibited in any rental vehicle. If the ban on smoking is not observed in the rented vehicle, €500 will be charged to compensate for nuisance and for professional cleaning of traces of smoke.

7.7 The removal/overstickering of the advertising stickers affixed to the rental vehicle is not permitted except with the written consent of the lessor (e.g. in the case of co-branding). In the event of failure to comply with this provision, the costs of re-sticking the advertisement will be charged.

8. Cancellation by the lessee - no-show of the lessee

8.1 The lessor has the right to charge a one-time processing fee of €50 per booking to the lessee in the event of even a partial cancellation by the lessee. In the event of cancellation before the start of the rental period, the lessee is obliged to pay compensation, considering the time of cancellation, from the total price.

Up to 7 days before the start of the lease: €50
7 to 1 day(s): 25%
In the event of non-appearance, invalid identification documents or unfitness of the driver to drive: 100%

8.2 The cancellation fees also apply to cancellations of selected additional services (snow chains, vignette, ...).

8.3 When calculating the compensation, the date of receipt of the notice of cancellation by the lessor is considered. Cancellation by the lessee must be done in writing.

9. Cancellation by the lessor

9.1 The lessor has the right to terminate the rental contract immediately if the lessee or one of his companions after the handover of the vehicle, even after a reminder, significantly disrupt the agreed contractual conditions, shows a manner of conduct, which makes a continuation of the rental contract unacceptable for the lessor and/or the other parties involved, or if the lessee/companion does not adhere to objectively justified rules. In this case, the lessor has the right to terminate the rental contract and to demand the immediate return of the rental car to his premises, while respecting his right to payment of the total price specified in the rental contract, without prejudice to the right to compensation.

9.2 The lessor reserves the right to terminate the contract before the handover of the vehicle. If the cancellation is not due to a fault of the lessee, all payments already made in direct connection with the order will be refunded to the lessee after cancellation of the contract.

10. Cancellation due to a force majeure event

10.1 If one of the contract’s essential services cannot be executed by the lessor before start of the rental following an event of external nature, the lessee, who has been duly informed of this, has the right to withdraw from the contract within seven (7) days. Alternatively, the lessee may opt for a substitute service of equal or higher value offered by the lessor at no extra charge. If the lessee cancels the contract, all amounts already paid will be refunded without any extra charge within a month. The lessee is entitled to a refund of the price difference if the replacement service is of lesser quality.

11. Insurance

11.1 The rental price includes a fully comprehensive insurance with an excess of €500 for the vehicle. The excess applies per damage. The insurance does not cover interior and tyre damages, windscreen and vehicle underfloor damage as well as any damage resulting from incorrect fueling (fuel and oil tank), improper usage or the loss of keys. The costs incurred in this respect must be borne in full by the lessee.

11.2 The lessee is fully responsible for the intentional violation of his contractual obligations. This includes, among other things, damage to the rental vehicle by an unauthorised driver and the use of the vehicle for prohibited purposes.

11.3 The use of the ramp for vehicles in the Standard Class Minibus M and L booking categories is prohibited. The use of the ramp is at the lessee's own risk.

11.4 In the event of theft, fire, damage caused by game or accident, the lessee is obliged to inform the local police. If the incident is not reported to the police, the lessee is liable for the resulting costs. The tenant is also obliged to contact the lessor in this respect, to get information about the next steps.

11.5 In the event of an accident or breakdown not caused by the lessee, where further travel is not possible, the lessor reserves the right either to have the vehicle repaired within a reasonable period or replaced with an equivalent or higher-value vehicle. If it is not possible to repair or replace the vehicle within a reasonable period, the lessee is entitled to a refund for the remaining rental days. Additionally, the lessor will cover the costs for the return transportation of the lessee and his companions in this case. The coverage of return transportation costs expressly applies only to persons. Any additional costs incurred during the return transportation due to medical or personal reasons or because of pets or luggage, must be borne by the lessee. If the lessee declines the return transportation option offered by the lessor, the lessee must arrange the return transportation himself and bear the full costs incurred for the return.
In the event of an accident or breakdown caused fully or partially by the lessee, where further travel is not possible, the lessor reserves the right to have the vehicle repaired within a reasonable period or replaced with an equivalent or higher-value vehicle. Any costs for repairs, replacement and return of the vehicle that are not covered by insurance must be borne by the lessee. Additionally, the lessee is responsible for the costs of his own return transportation and those of any companions. Furthermore, the lessee is not entitled to a refund for the remaining rental days.
In principle, the lessee is not entitled to compensation or a rental reduction in the event of an accident or breakdown.

11.6 The early return of the rental vehicles to the lessor’s premises is at the lessee’s own risk. The lessor is not liable for any damage incurred up to the agreed end of the rental period.

11.7 Personal belongings of the lessee are not covered by the insurance of the lessor.

11.8 If the private vehicle is parked on the lessor’s property during the rental period, the lessor accepts no liability in the event of theft or other damage.

12. Geolocation of the vehicles

12.1 The lessee expressly agrees that the rental vehicle is equipped with a geolocation system. This system enables the recording of the travelled speeds, distances, operating data and position of the vehicle. All data is kept strictly confidential and in accordance with the provisions of point 13 of these General Terms and Conditions.

13. Processing of personal data

13.1 Any contract between the lessor and the lessee may include the collection of personal data of the lessee, the processing of which is necessary for the performance of the contract and/or the fulfilment of legal obligations. In such cases, the data may be processed, stored and archived by the lessor or even passed on to third parties or subcontractors. Any transfer of personal data is carried out in accordance with Luxembourg law and the law of the European Union, in particular the General Regulation on the Protection of Personal Data (No 679/2016/EU).

13.2 Unless otherwise stated, this information includes the name of the lessee or his/her representative (if it is a legal person), a correspondence postal address, a billing address, an e-mail address and a phone number. However, if this is necessary for the performance of the contract, the information to be transmitted by the lessee may be more extensive.

13.3 Access to this data is secured. The lessor shall inform the lessee of any violation of his rights in accordance with the provisions of this point.

13.4 The lessee declares that he has been informed that, on the one hand, in accordance with the legislation applicable in the Grand Duchy of Luxembourg on the processing of personal data, he shall have access at any time to the personal data concerning him and its rectification. On the other hand, the lessee has the right to refuse the processing of his data, with the consequence that the lessor then reserves the right to refuse the conclusion of the contract with the lessee, if this data is necessary for the performance of this contract.

13.5 The data may be stored for the entire term of the contract and for ten (10) years after the expiration of the contract, without prejudice to any limitation periods and legal/regulatory requirements that prescribe a longer retention period.

14. Limitation period for complaints

14.1 Complaints about insufficient services - except for personal injury - must be submitted by the lessee within thirty (30) days (the postmark applies) after the contractually agreed return of the vehicle to the lessor. Upon proof of a justified extension, the lessee may be granted a longer period.

14.2 The right of the lessee according to point 14.1 to complain - except for personal injury - usually expires one year after the end of the lease.

15. Final provision

15.1 The lessor reserves the right to modify these General Terms and Conditions. Changes can only be opposed to the lessee if the lessee has been informed in writing before the conclusion of the lease.

16. Applicable law

16.1 Luxembourg law applies to these General Terms and Conditions and to the contracts concluded.

17. Dispute Resolution

17.1 Disputes arising from these General Terms and Conditions or the validity, interpretation, implementation or termination of the rental contract concluded between the lessor and the lessee are subject to the Mediation Regulation of the Centre de Médiation Civile et Commerciale (CMCC) in Luxembourg, to which the parties in this case accede by signing a mediation agreement pursuant to Articles 1251-9 of the new Code of Civil Procedure.

17.2 Pursuant to Article 1251-9 of the new Code of Civil Procedure, the signing of the mediation agreement suspends the limitation period of the tenancy during mediation.

17.3 The obligation to settle disputes through mediation provided for in these General Terms and Conditions shall be deemed to have been fulfilled and the mediation shall be deemed to have ended within the meaning of Article 1251-5 paragraph 2 sentence 3 of the new Code of Civil Procedure, if, at the end of the first hearing before the mediator, the parties or one of them decides not to continue their settlement of the dispute through mediation.

17.4 If a mediation under the Mediation Regulation of the Centre de Médiation Civile et Commerciale (CMCC) in Luxembourg cannot settle a dispute between the lessor and the lessee, the courts of the Grand Duchy of Luxembourg will have exclusive jurisdiction to deal with and resolve this dispute.

These General Terms and Conditions are available in German, French and English. In the event of discrepancies between these versions, the German text prevails.

As of: 15.03.2025